Role: Customer Service Administrator
Location: Tewkesbury GL20 8TU
Contract Type: 12 month FTC
Hours: 09:00am - 17:00 PM
Salary: £27,000 - £30,000
To manage and administer Restore’s O’Neil database, the core operational application that manages items, activity and drives invoicing accuracy. Collaborative, helpful approach to supporting the business to deliver services in accordance with the contract.
Responsibilities:
- Set up customer accounts on O’Neil in accordance with the contract
- Customer account lifecycle management on O’Neil, including decommissioning accounts and portal
- Customer portal set up
- Customer data import and reconciliations (new and BAU)
- Lead account split/merges
- Good Telephone Manner both Inbound/Outbound
About You:
- Accurate and considered approach to tasks with high attention to detail
- Experience of overcoming objections, support uniform approach to O’Neil set up
- Ability to prioritise workload
- Knowledge of O’Neil database desired
- Excellent communication skills via email and phone
What We Can Offer You:
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme